Sutton Coldfield Grammar School for Girls

SCGSG Shop

Amazon Store - Frequently Asked Questions (FAQs)

How does the Store work?
Sutton Coldfield Grammar School for Girls has an associates account with Amazon, meaning that for any orders placed through the Sutton Coldfield Grammar School for Girls link, we will receive a donation. The Store is filled with products, listed with Amazon and chosen by Sutton Coldfield Grammar School for Girls which are reviewed on a regular basis. You shop in the Store as you would on any online shop, the difference being that for all of your purchases you are also fundraising for Sutton Coldfield Grammar School for Girls at no extra cost to you.
All of the costs associated with running an online shop, such as purchasing stock, managing the orders and postage and packaging are all handled by Amazon.co.uk, so the Store costs Sutton Coldfield Grammar School for Girls absolutely nothing.
Who can use the Store?
Anyone, anywhere in the world, can use the Store. Why not pass the link to friends and relatives? With the option to deliver to a separate address and Gift wrapping, birthday and Christmas shopping is made easier.
How much money will Sutton Coldfield Grammar School for Girls get from my purchase?
Sutton Coldfield Grammar School for Girls receives a donation on any items purchased through the Store on a sliding scale. The minimum is 5% of the item price and increases, based on the total number of products sold in a month, up to a maximum of 9% for most products. This will mean that if you make a purchase up to the value of £10.00, we will receive between 50p - 90p as a donation, depending on the number of products that have been purchased in a calendar month.
When I click 'proceed to checkout' nothing happens.
Your items have been added to a shopping cart on Amazon.co.uk where you can securely complete your transaction. This page was opened in a new window but if you do not see the Amazon.co.uk shopping cart page you may need to temporarily disable software that blocks pop-ups. Alternatively, if you go to the Amazon.co.uk website and click ‘shopping cart’ you will find the products stored there.
How do I return an item?
All purchases made through the Store are sent directly from Amazon.co.uk. Therefore if you are not satisfied in anyway with your items you will need to return your products to Amazon directly and not through Sutton Coldfield Grammar School for Girls. Please visit the website for their Returns Policy.
If I return an item will Sutton Coldfield Grammar School for Girls still receive the donation from Amazon?
No, Sutton Coldfield Grammar School for Girls only receives donations for items that have been shipped and not returned.
I have noticed something on the Store that I do not think should be listed.
Sutton Coldfield Grammar School for Girls operates a ‘notice and take down policy’ if you think that something that is listed is inappropriate, please let us know and we will look into this for you. If we also think that the product listing is inappropriate we will remove it from the Store. To notify us of a product that you feel is inappropriate please email The Shop Administrators.
When will I receive my item?
Amazon.co.uk is responsible for all order processing and postage and packaging. If you have not received your product and want further details you will need to speak with Amazon directly. Please visit the Amazon website for full details.
How do I make changes or cancel my order?
You can amend your order through the Amazon website.
What is the Amazon security and privacy policy?
For full details on the Amazon security and privacy policy visit their website.
Does the school hold personal data of anyone using the Store?
No. Sutton Coldfield Grammar School for Girls does not hold, nor can it obtain, any personal or financial data of persons using the Store. Only Amazon.co.uk has this information as stated in the Amazon security and privacy policy.